Spinchester Casino Privacy Policy

As a data controller, Casino Spin Chester is legally required under gambling regulations to process personal data from players in order to provide gaming services and related support. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over it. We may update this policy from time to time — we recommend checking back periodically.

Information We Collect

We collect the following categories of personal data:

Registration details you provide, such as your name, date of birth, email address and phone number
Correspondence with us via the website, email or live chat
Your full Player Account transaction history
Website login data, including IP address, browser/device details, weblogs and activity logs
Verification documents we request for KYC and anti-fraud checks, such as passport scans, payment slips or bank statements
Responses to any surveys or customer assessments you choose to participate in

How We Use Your Information

We process your personal data to:

Provide the gaming services and features you access on the site
Manage your bets, deposits and withdrawals
Deliver customer support and manage your account
Verify your identity and meet regulatory compliance requirements
Send promotional offers from us or, with your consent, from selected partners
Fulfil legal obligations related to anti-money laundering (AML) and counter-terrorism financing (CFT)
Detect and prevent fraud, bonus abuse and irregular gaming behaviour
Analyse customer trends through optional market research and surveys
Conduct research using aggregated, anonymised data to improve our services

Marketing Communications

Unless you opt out, we may use your email address and phone number to send you marketing communications about our products, promotions and those of selected business partners, such as game providers. You can stop receiving marketing material at any time through your Player Account settings or by contacting [email protected].

By accepting a contest prize or winnings, you also consent to your name or nickname being used for promotional purposes, without additional compensation, except where prohibited by law.

How We Obtain Your Data

We only collect personal data with your knowledge, either directly from you or automatically through your use of our services. We may also lawfully receive data from third parties such as fraud prevention companies and technical service providers who help process transactions and deliver gaming content. Any data shared with these vendors is safeguarded according to this Policy, and our agreements with third parties require them to protect your information accordingly.

Who We Share Your Data With

We do not sell or rent your personal data. However, we may share it with:

Companies within our corporate group and trusted business partners under data processing agreements
Internal staff who require access to perform their duties — including anti-money laundering officers, anti-fraud analysts, customer support and VIP account managers, all bound by confidentiality agreements
Regulatory and law enforcement authorities, where required by law or to protect the Company’s, players’ or others’ legitimate interests
Third-party service providers supporting hosting, analytics, marketing and email communications
A buyer or successor entity, in the event of a merger, acquisition or business transfer — you will be notified by email beforehand

Our website may include social media features (such as share or like buttons) provided by third-party platforms; any data collected through these is governed by the respective platform’s own privacy policy. Our content may also link to external websites, which maintain separate privacy practices we are not responsible for.

Data Retention

Following account closure, we retain your personal data for as long as required by law. Due to anti-money laundering regulations, this means keeping your registration and account data for a minimum of five years from your last transaction or account closure, for use if required by competent authorities investigating fraud, money laundering or other illegal activity. We may also retain anonymised, aggregated data to improve our content and marketing, without any automated decision-making involved.

How We Protect Your Data

We apply strict legal and technical safeguards to protect your personal data and comply with applicable data protection regulations. Player Accounts can only be accessed using your unique ID and password, and we recommend enabling two-factor authentication (2FA) for extra protection. You are responsible for keeping your login credentials confidential and secure.

Cookie Policy

When you visit our website, we automatically collect certain data such as your browser type, IP address and referring website, using cookies and similar tracking technologies. We do not use this data to identify you personally without your additional consent. The cookies we use fall into three categories:

Required cookies: enable core website functionality, such as access to your account area
Functional cookies: remember your preferences (e.g. language, region) for a more personalised experience
Advertising cookies: help us and our partners measure marketing effectiveness and track registrations from ad campaigns; these may be linked with other data held by our advertising providers, governed by their own privacy policies

Most browsers accept cookies automatically. You can block or delete cookies through your browser settings, though doing so may limit your ability to use certain features of the website.

Contact Us

If you have questions about this Privacy Policy or how your data is processed, contact us at [email protected].